Executive Summary

Introduction

Decision Environment

Problems with the Current System

Objectives of Proposed System

Scope of Problem

Criteria Specification & Imposed Constraints

Proposed Alternative System

A more Detailed Look at Proposed Alternatives

Analysis of Proposed Alternative

Recommendations

Implementation Plan

Appendix 1

Appendix 2

Appendix 3

Appendix 4

Contact Information

Implementation Plan

Hardware acquisition:

• Obtain Quotations

• Examine Quotations/Make Award

• Place Orders

• Await arrival

• Clear equipment from customs

• Examine equipment for compliance

Software acquisition

Installation and Testing

Personnel Training:

• Customer Service Representative Training

• Accounts Clerk Training

• Management Training / Orientation

Export Microsoft Access 2000 data

Import Data into SQL Server 2000

Pilot Test

Changeover

See Appendix 4: Gantt chart Showing Implementation Plan and Status Report