| Decision Environment
Problems with the Current System Criteria Specification & Imposed Constraints A more Detailed Look at Proposed Alternatives |
Decision Environment
Being one of the several car rentals in the Caribbean Region, EU-Rent Car Rentals is trying to maximize business profits by providing tourists and other customers with the highest quality vehicles by “Keeping You Moving”. The current system for EU-Rent Car Rentals comprises a database system which uses Microsoft Access 2000 and is still partially paper-based. All branches follow the same system and there exists a manager for each branch. The current rental system consists of the following departments or portions: 1. Customer Service Representatives These persons are responsible for collection and distribution of vehicle keys, and the handing out of brochures and contracts to customers. They are also responsible for taking customer reservations. Reservations can be made either on the phone or in person. Customers have the option to pay with cash or by credit card. 2. Maintenance Technicians These persons are responsible for the servicing, inspection and maintenance of vehicles at the service depots which serve several branches. 3. Accounts These persons are responsible for calculating the totals due on customer’s reservations and totaling cash receipts for the day, as well as verifying customer credit card information. They also keep an account of the loyalty incentive schemes and the purchase and sale of vehicles. 4. Management Management can consist of one or more people, depending on the size of the branch. Managers are responsible for the planning, organizing and coordinating of activities on a daily, weekly, monthly, quarterly and annual basis. |